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Terms and Conditions That Govern Your x888 Account

These terms set out what you agree to when you open and use your x888 account — covering deposits via bKash, Nagad and Rocket, how we manage disputes, and what we expect from you as an account holder.

Account eligibility applies by regionbKash, Nagad, Rocket coveredDispute process documentedTerms updated with noticeLocal law governs access
x888 Terms and Conditions That Govern Your x888 Account
TERMS CONTACT PATHS

Where to Reach Us About These Terms

If any part of these terms is unclear, or if you believe a decision affecting your account was applied incorrectly, our support team is the right starting point. Raise a terms-related query through any of the channels below and we will respond with the relevant clause and your options.

Live Chat Open the chat window from your account dashboard. A support agent will walk you through the relevant clause directly and confirm what applies to your situation.
Email Support Send a detailed message to our support address — include your account ID and the specific clause or transaction in question so we can respond accurately.
Account Help Centre The Help Centre inside your account lists common terms queries, withdrawal rules and account-status questions with written answers you can check before contacting us.
HOW WE APPLY THESE RULES

How x888 Handles Account and Policy Decisions

Our approach to these terms is consistent and documented. When a decision is made — whether it involves a payment dispute, an account suspension or a withdrawal hold — we apply the same written criteria every time. You can request a written explanation for any account action through live chat or email.

Account Verification

We verify account identity before processing withdrawals via bKash, Nagad or Rocket. You will be asked to confirm your registered mobile number matches the wallet used.

Dispute Process

Raise a dispute through live chat with your transaction reference. We review the case against the applicable clause and communicate the outcome in writing within a reasonable period.

Term Updates and Notice

We publish changes to these terms on this page and send a notification to your registered contact. The effective date is shown at the top of the updated document.

Data and Account Security

Your account data is held securely and used only for the purposes described in our privacy policy. We do not share wallet details — bKash, Nagad or Rocket — with third parties outside of payment processing.

Common Questions About x888 Terms and Conditions

The questions below cover what we hear most often about account rules, payment conditions and what to do if something goes wrong. If your question is not here, contact support with your account ID.

These terms apply to anyone who opens an x888 account. Access depends on your local law and whether your region is currently eligible. If your region is not supported, account creation is not permitted.

We can update the terms at any time, but we will notify account holders before changes take effect. Continuing to use your account after the update means you accept the new version.

If your account is suspended pending a review, funds already deposited via bKash or Nagad are held securely. We will contact you through your registered details to explain the next steps.

Rocket is governed by the same x888 terms that apply to all payment methods. Rocket's own service provider may have separate conditions that apply on their side independently.

Contact us through live chat or email with your account ID and registration date. We will send you the version of the terms that was active at that time.

Accounts found to be duplicate, fraudulent, or operated by someone other than the registered holder may be closed. We will communicate the reason and any outstanding balance situation in writing.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.